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www.johnstark.com |
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Six Sigma : SPC and TQM in Manufacturing and Services Geoff Tennant The Essence of TQM (The Essence Series) John Bank / Published 2000 Strategies for Quality Improvement : TQM Reengineering, and ISO 9000 Harry Ivan Costin / Published 1999 Making TQM Work : Quality Tools for Human Service Organizations (Springer Series on Social Work) John Joseph Gunther, Frank Hawkins / Published 1999 |