System acceptance

After the contract for system purchase has been agreed, the CAD/CAM/CAE Manager will know the expected delivery date for the system, and will be able to plan for the tasks associated with installation and acceptance. It is advisable to check occasionally that there is no slippage in delivery date.

The CAD/CAM/CAE Manager will be responsible for the activities of system installation and acceptance testing. They cover the time between the physical arrival of the system and its acceptance as a tool that can be used on an everyday basis. Although the vendor will carry out a series of standard tests to show that the system is working, it is advisable to carry out some extra tests that check those parts of the system that are most critical to its use in the company.

Before the system arrives, some time should be set aside to define the necessary tests, and after installation, some time should also be set aside for them to be carried out. Future users of the system should not carry out these tests unless they already have a deep knowledge of the system. Instead it will probably be best if a member of the support team with an understanding of the application requirements is given this task.

Physical receipt of the system should be acknowledged. In the presence of vendor staff, the system should be received, inspected, and, if necessary, stored. As well as major equipment items, other equipment, spares, documentation, disks, and so on should also be formally received. The vendor can then go ahead and get the system running and carry out the standard operational checks.

Before formally accepting the system, the company-specific tests should be carried out so that before the final payment is made, the CAD/CAM/CAE Manager is sure that the system does what it is expected to do. These tests will give company staff the first opportunity to get hands-on experience with their system. Throughout the duration of acceptance tests, detailed records should be kept of all actions so that in the event of problems occurring, an audit trail is available from which the vendor or reseller can reconstruct the problem. Hopefully there will be no problems, and the system can be formally accepted. Should there be problems, negotiations will have to take place between company and vendor to find a solution that is acceptable from both the technical and financial points of view.

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Page last modified on February 11, 2000
Copyright 1999, 2000 by John Stark